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COMPLEX DECISION ROUTING

The Problem

The leading research and analysis organisation required complex decision routing to process incoming data and enable management of their backend systems. They needed to achieve this while maintaining and extending their existing investment in their website and Siebel CRM system.

Our Solution

Company’s design was specified to build a solution using jBPM (JBoss’ Business Processing Management) flows, to provide business control to complex business rules regarding website management and content routing. Using Mule ESB’s integrated BPM module, Ricston consultants were able to provide this integration. The were also able to integrate the platform into enterprise level queuing (JMS) to guarantee message delivery. Mule’s out of the box database connectors were also used to provide data management and integration into existing legacy databases.

When the Company became aware that Ricston could also integrate their legacy Siebel CRM with their new website platforms, Ricston consultants were again able to use Mule connectors to connect new users registration on the Company’s website are inserted directly into the existing CRM.

Oracle CRM

R&D COMPANY

Complex Decision Routing

The Problem

  • Back-end system required complex configuration
  • Web services were not connected with Siebel CRM

Our Solution

  • Mule integration with jBPM
  • Mule integration between website and Siebel CRM

OUR WORK AND CASE-STUDIES

We evaluate each task to make sure we deliver not only lean and feasible solutions but also cost-efficient results. We are not tied to existing solutions and are always happy to think out-of the box and create tailor-made solutions for our Clients. We set our bar high and work towards delivering even more than promised. Read more…

MEDIA & BROADCASTING

Integration with Salesforce

  • Front-end applications were not connected with Salesforce
  • Real-time scanning for any changes to Salesforce was not occurring

Our Solution...

GOVERNMENT

Managed Web Interfaces

  • Develop a framework to support managed web interfaces in a secure environment

Our Solution...

R&D COMPANY

Complex Decision Routing

  • Back-end system required complex configuration
  • Web services were not connected with Siebel CRM

Our Solution...

HEALTHCARE

Data Integration

  • Customers Support department required recording and storing of calls.
  • Personnel needed an easy access to that data.

Our solution...

MEDIA & BROADCASTING

Google DFP Integration

  • Google DFP was not connected with Accounting Software
  • The various systems used different protocols: SFTP, FTP, HTTPS
  • System required error handling automation

Our Solution...

E-COMMERCE

NetSuite & Magento Integration

  • Magento was not updated with data recorded in NetSuite.
  • Item master and inventory levels were maintained in NetSuite only.
  • There was no synchronization of sales orders.

Our Solution ...

STAY IN TOUCH

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Ryan Delia

Ryan Delia

Business Development

Ricston Ltd.
T/ MT: +356 2133 4457

 

 

Terry Lockwood

Terry Lockwood

Country Manager - UK

Ricston UK
T/ UK: +44 (0)2071935107

 

 

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